I Was Meant to Work in the Healthcare Industry
Employee Spotlight Series: An Interview with Juan Samulonis, delivery technician
Tell us a little about your role with Reliable.
I joined Reliable Respiratory four months ago, and I can already say that Reliable is a great company to work for. I’ve been in the DME space for 18 years, in operations and account management. Now at Reliable, I’m a delivery technician, delivering, setting up and servicing equipment for our patients. I’m on the road every day visiting with patients, and I love being able to interact with them and help them in their homes.
What’s a typical day like for you?
In the mornings, I come into the Norwood offices and warehouse and check my schedule for the day. Then, I’ll load up my truck with the supplies my patients need and head to my appointments. I help patients set up their equipment, and I also show them how to use the equipment. It’s important they understand and are confident in using the equipment in order to keep up with their treatment correctly. I also help train new Reliable employees as they come in to learn the ropes.
What’s it like interacting with patients?
It’s not about just bringing the equipment in and dropping it off. When you’re going into a patient’s home, nine times out of ten, they’re extremely nervous. I’ll walk in the house, take a look around, and see how I can break the ice. By the time I leave, we’re smiling, talking and laughing, and that’s a good feeling.
There are new patient visits, but I also go back to patients’ homes often to service equipment, drop off new or extra supplies. In these cases, I get to develop a relationship and comradery with patients. And, they’re always appreciative. Each week, my team and I receive a few calls from patients saying they’re happy with our work, so that’s always nice.
Tell us about your life outside of work.
Outside of work, I’m a big advocate for childhood cancer, because childhood cancer does not get the attention, or funding, that adult cancer does. At four years old, my daughter, now nine, was diagnosed with leukemia. She went through the standard three years of treatment, and now she’s two years off of treatment and doing well. But, at the beginning, we spent 67 days in the hospital, and I told her the second day, “We’re not going to just get you better. Me and you together, we’re going to spread awareness.”
Now, five years later, we visit other families, attend events and fundraisers, and share our story daily. I’ve got tattoos on my body with cancer symbols. All of my t-shirts are about spreading childhood cancer awareness. I run different Facebook groups for awareness and support. And, I love that I get to extend support to Reliable’s patients at work too. It’s going to sound corny, but I really believe I was meant to work in the healthcare industry.