Testimonials:

What is your role at Reliable Respiratory?

I supervise our compliance department.  We help patients use their sleep therapy equipment and ensure continued insurance coverage.

How has Reliable Respiratory helped you in your career development?

Reliable Respiratory is the first company I have had the opportunity to grow within.

What advice do you have for prospective Reliable Respiratory candidates?

Be prepared for active problem solving.  We tailor solutions to patients’ specific needs.

What do you find the most challenging at Reliable Respiratory?

Helping patients navigate the coverage rules of their specific insurance plans.

What do you like most about Reliable Respiratory?

The helpful, team-based environment

What is your proudest moment at Reliable Respiratory?

My proudest moments come almost daily when my team is able to help a patient achieve a good night’s sleep.

What is your role at Reliable Respiratory?

My role at Reliable is Billing Operations Project Specialist.

How has Reliable Respiratory helped you in your career development?

Reliable builds employee experience by having each person shadow all departments (from intake, to set up) this allows us to truly understand the teamwork and knowledge that is required for our company to work to achieve our goals. The company is also very open to lateral moves, from department to department, which grows team cohesiveness, knowledge base, and employee growth.

What advice do you have for prospective Reliable Respiratory candidates?

Don’t focus on what can’t be done, but what can be done.

What are 3 words to describe Reliable Respiratory?

Dedicated, Focused, Innovative.

What do you find the most challenging at Reliable Respiratory?

Each day is a different challenge, with insurance policy updates, industry rising standards, and procedure changes, each case is a new and exciting challenge.

What do you like most about Reliable Respiratory?

THE PEOPLE! My teammates are some of the most outstanding people I have ever worked with. At Reliable we have to work together as a team to achieve our goals.

 

 

What is your role at Reliable Respiratory?
I am a Senior Customer Service Manager

How has Reliable Respiratory helped you in your career development?
I started at an entry level position and within 1 ½ years was able to grow into a supervisor position. The management team helped to further develop my skills and overall have made me a better leader, more organized, and more efficient.

What are 3 words to describe Reliable Respiratory?
Fast-paced, Driven, Growing

What do you like most about Reliable Respiratory?
I like the overall environment of the company. Although it is fast-paced, we have a great team and everyone is willing to lend a helping hand to get the job done. There is also a lot of room for growth and cross-training to help employees advance in their skills and careers.

What has been your favorite project at Reliable Respiratory?
My favorite project at Reliable Respiratory was when I created the intake and scheduling boards. The goals for each team are displayed and productivity is measured and tracked each day for the employees to see.

What is your proudest moment at Reliable Respiratory?
My proudest moment at Reliable Respiratory was creating the Intake Training Guide. I was able to take my knowledge and create a guide with screenshots and examples of orders for future employees to use as a training tool.

Very happy with the support I received from Reliable Respiratory! I started using CPAP about 6 months ago, and of course have had a lot of questions- I’ve reached out to them by email and within a couple hours I have an answer. I had a mask that didn’t seem to be a perfect fit, reached out for advice, and they sent a different one, I received it the next day. They’ve been patient with all of my questions about costs and billing as well. Very happy with their service!

RR is my favorite company!  They are my first stop for all my ALS orders.  It’s amazing that they are grabbing all the good people. 

Superior customer service. Josh went out of his way to accommodate our needs. Terrific company.

I had an appointment with their respiratory therapist today, and she was super kind, and patient with me. She took her time setting me up with my new machine and she asked me if I had any questions. So far, I have enjoyed working with Reliable Respiratory and every time I call customer service, the employees have been very nice to me over the phone.

The customer service at Reliable Respiratory is “world class”. The elbow piece of my husband’s CPAP tubing fell off during a routine cleaning. I called at 4:30 PM. Portia found an elbow. She stayed an hour late to wait for me. Since I was stuck in traffic, Dwain stayed another 15 minutes beyond, so that I could buy the part. He double-checked the fit. “Service with a smile”!