Machine Questions

What do I use to fill my humidifier?

Only use distilled water. Using tap or spring water will risk corroding the bottom of your chamber.

What do I need to clean every day?

Empty out water that is left in humidifier chamber, let it air dry every day. Wipe mask with a damp cloth or use CPAP cleaning wipes to prolong the softness and clean off any residual skin oils that might deteriorate the mask. You may also purchase a So Clean2 to assist you with easy, hands-free cleaning. 

What do I need to clean weekly?

Mask, headgear, tubing, and humidifier chamber should be washed in a solution of warm to hot water with anti-bacterial detergent. We carry prewash which can be purchased in the shop. The So Clean2 can also be of help to clean these items, this can also be purchased in our shop.

My machine’s pressure is too low

There may be a leak. The problem may be with the humidifier, so ensure the chamber is in place properly. The mask may be old. Doctor may have to prescribe pressure change.

My machine’s pressure is too high

The ramp feature may need to be used. Doctor may have to prescribe pressure change.

There is water in my tubing or mask

The tubing may be wrapped.The water level may need to be lowered. The heat setting may need to be lowered.

My machine is shutting off in the middle of the night

Check to make sure the unit is plugged in securely on both ends. Check to see if the unit display shows errors, such as high leaks. The mask could have a poor fit. There could be a leak in the humidifier. The mask could be pulling from face because the machine needs to be closer.

Usage Questions

I keep taking my mask off

We suggest to keep putting it on every night and your body will eventually get used to it.

I get up a lot to go to the bathroom

Turn the machine off and remove mask. Disconnect the tubing from the mask and turn the machine off.

I have a cold or am sick

Do not use the machine. Wait until you start feeling better to resume use. Consult your physician with any questions.

I just cannot get used to the machine

It takes time for your body to adapt to the mask and the machine. Use the machine nightly and hopefully your body will adapt quicker. If you wake up and have to take the mask off, go ahead but use the machine nightly if possible. It may be in small increments, but your body will get used to it. If after a fair trial period you just cannot get used to the machine, it is between the patient and the doctor; a BiPAP may be suggested.

Can I travel with the machine?

Yes. If flying, manufacturers suggest that you treat it as a ‘carry on’ and store it on the overhead compartment. Make sure you empty any water out of your humidifier.  Reliable Respiratory also offers the AirMini CPAP machine for travel. This is not covered by your insurance, but is a good option for a secondary machine.

I can’t breathe out

If you have a pressure of 10 or greater, contact your therapist to discuss the differences between CPAP and BiPAP.

I am experiencing dry nose or mouth

If you are currently using a nasal mask, we would recommend getting a full-face mask to allow for mouth breathing. Check with your doctor to see if using a simple saline mist before use could be helpful. Adjust the water and heater levels.

How do I set up my mask and put it on?

For questions with setting up your mask, please call our office at 781-551-3335 or visit our Mask Information section.