Our main mission as a company is to meet the needs of our customers in our diverse communities while excelling at customer service. We want to help effectively treat all of our patients in a kind and compassionate way. Should our customers have any questions or concerns, we pride ourselves in being able to resolve them promptly.
In response to COVID-19, we have placed limits on certain areas of our operations. Please view our full response here.
I found the personal, in -home service to be very convenient and comfortable, rather than driving to a building to obtain the device and have it explained to me! The representative was very kind and knowledgeable and answered all questions my husband and I had. So far the machine is working better than expected!
The trainer that visited my home was absolutely fantastic! Very professional, called me 30 min Prior to arrival and arrived on time very presentable, articulate and had a great sense of humor…I never felt rushed!
Your service was impeccable. I’ve had a CPAP machine for around ten years and I learned more in the 1/2-hour visit from Cheryl than I knew in the ten years combined. she is an excellent representative for your company.
Staff with whom I have interacted have been professional, generous with their time and expertise. A shout out to Winoah Amoroso, Jessica Woodward and the extraordinary Tanya Ahrens.
I actually have NO suggestions for improvement, my Respiratory Therapist, Adolis was extremely thorough, friendly and genuinely concerned that I knew everything about my new CPAP equipment. From operation, settings, describing components, how to order replacement components, proper cleaning and care of the equipment, she covered ALL the bases and then asked if I had any…
The staff is extremely knowledgeable and accommodating. I loved the fact that they came to the house to explain everything and provided me with options of paying for it out right vs insurance.
Reliable Respiratory has gone above and beyond in getting my new CPAP to me. You have been wonderful!
Very happy with the support I received from Reliable Respiratory! I started using CPAP about 6 months ago, and of course have had a lot of questions- I’ve reached out to them by email and within a couple hours I have an answer. I had a mask that didn’t seem to be a perfect fit, reached out for advice, and they sent a different one, I received it the next day. They’ve been patient with all of my questions about costs and billing as well. Very happy with their service!
RR is my favorite company! They are my first stop for all my ALS orders. It’s amazing that they are grabbing all the good people.
Superior customer service. Josh went out of his way to accommodate our needs. Terrific company.
I had an appointment with their respiratory therapist today, and she was super kind, and patient with me. She took her time setting me up with my new machine and she asked me if I had any questions. So far, I have enjoyed working with Reliable Respiratory and every time I call customer service, the employees have been very nice to me over the phone.
The customer service at Reliable Respiratory is “world class”. The elbow piece of my husband’s CPAP tubing fell off during a routine cleaning. I called at 4:30 PM. Portia found an elbow. She stayed an hour late to wait for me. Since I was stuck in traffic, Dwain stayed another 15 minutes beyond, so that I could buy the part. He double-checked the fit. “Service with a smile”!