If you are shipping a CPAP machine back to Reliable Respiratory, DO NOT INCLUDE the humidifier/water chamber. Any water left in the water chamber can leak out during shipping and damage the machine. Patients who ship back a CPAP with the water chamber attached may be held financially liable for damage/repair.
You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier’s shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
Retail items including: So Clean 2, Cpap Max Pillow 2.0, Pilot Batteries, and ResMed AirMini are non returnable and non refundable, no exceptions.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.